Client documents · Engagement kickoff access

Kickoff access and source material, collected before the call

Once a scope is signed, HelloFriday asks the client for logins, brand files, a stakeholder list and key dates, checks what arrives and chases the rest. The kickoff starts with everything in hand.

NordhausEngagement kickoff
012345of 5 filed
  • Account loginsRequestedReceivedCheckedFiledAccess
  • Brand filesRequestedReceivedCheckedFiledBrand
  • Stakeholder listRequestedReceivedCheckedRoles missing. Updated list requestedFiledContacts
  • Key datesRequestedReceivedCheckedFiledSchedule
  • Previous recordsRequestedReceivedCheckedFiledRecords
Waiting on Nordhaus. Reminders are scheduled.Complete. The kickoff can be booked.

Material to collect before an engagement kickoff

This is a typical list. You can add, remove or reword any item for each engagement.

Material collected before an engagement kickoff
ItemWhat Friday checksFiled under
Account logins and access detailsWhat Friday checksThe account and level of access are statedFiled underAccess
Brand filesWhat Friday checksFiles open and are legibleFiled underBrand
Stakeholder listWhat Friday checksNames, roles and contact details are givenFiled underContacts
Key datesWhat Friday checksDeadlines and launch dates are includedFiled underSchedule
Previous recordsWhat Friday checksRelevant reports and past work are attachedFiled underRecords

How kickoff access collection runs

It starts when the scope is signed and ends when the kickoff can be booked.

  1. 1

    Scope is signed

    The signed scope starts the request. Friday sends the client one email with one link.

  2. 2

    Material arrives

    Friday checks each file against its item and flags anything missing, unreadable or incomplete.

  3. 3

    Gaps are chased

    Friday follows up on what is missing, on the schedule you set, and stops once the list is complete.

  4. 4

    Kickoff is ready

    With everything in, the kickoff can be booked. Every request and file is logged on the client record.

Questions about kickoff access

What can I ask a client to provide before a kickoff?

Any items you list. The table above is a typical starting point, and you can edit it for each engagement.

Who can see the files a client sends?

Files are filed on the client record. Access follows the permissions you set for your team.

Can I approve the request before it is sent?

Yes. At the Assisted level Friday drafts the request and you approve it before it goes out.

What if the client does not respond?

Friday sends reminders on the schedule you set. If items are still open at the due date, you are told.

Start your next kickoff with everything in hand

Start with one engagement and one checklist.